How We Rate Casinos

At Gong Scene, we've developed a comprehensive methodology to evaluate online casinos and pokies platforms available to Australian players. Our ratings are based on thorough research, player feedback, and independent verification of each operator's claims and practices.

Licensing & Regulation

We prioritize casinos with legitimate licensing from recognised gaming authorities. Our rating assessment evaluates operators holding licenses from:

Casinos operating without verifiable licenses receive significantly lower ratings. We verify license status directly with regulatory bodies and check for any historical violations or enforcement actions.

Game Selection & Software Providers

We assess the breadth and quality of gaming offerings, including:

A diverse portfolio from reputable providers indicates a well-established casino with strong industry relationships.

Bonus Terms & Wagering Requirements

We carefully review promotional offers with particular attention to:

Casinos with unrealistic or hidden bonus terms receive lower ratings. We favour operators offering clear, player-friendly promotional conditions.

Payment Methods & Withdrawal Speed

We evaluate the convenience and security of banking options, including:

Fast, reliable withdrawals and multiple payment options are essential for a high rating.

Customer Support

We assess the quality and availability of customer service through:

We test customer support channels directly and consider player feedback regarding support experiences. Responsive, helpful support significantly improves a casino's rating.

Mobile Experience

We evaluate mobile accessibility and functionality:

In 2026, excellent mobile experience is non-negotiable for competitive ratings.

Responsible Gaming Tools

We prioritize casinos demonstrating genuine commitment to player protection:

Casinos with comprehensive responsible gaming tools receive higher ratings regardless of other factors.

Our Rating Scale

10/10 - Excellent: Outstanding across all criteria. Fully licensed, extensive game library, fair bonuses, multiple payment methods, 24/7 support, excellent mobile experience, and robust responsible gaming features.

8-9/10 - Very Good: Highly recommended. Minor weaknesses in one or two areas but strong overall performance. Reliable licensing, good game selection, and solid customer support.

6-7/10 - Good: Acceptable option with some notable strengths but also some areas requiring improvement. May have limited game selection, slower withdrawals, or fewer payment options.

4-5/10 - Fair: Significant concerns present. Limited licensing verification, poor customer service, unfair bonus terms, or weak responsible gaming measures.

Below 4/10 - Poor: Not recommended. Serious issues including lack of licensing, problematic bonus terms, poor support, or player safety concerns.

Our ratings are updated regularly as casinos evolve and player feedback accumulates. We encourage readers to check review dates and revisit ratings for their preferred platforms.